With RIIA, your business replies, books and follows up on conversations 24 hours a day. Your customer arrives at 10pm, on Sunday, on a holiday — the concierge answers, qualifies and books. You only step in when they are ready to close.
Every patient who does not get a quick reply books at the clinic next door. And it happens all the time.
The patient messaged at 10pm. You saw it in the morning. But people book with the first clinic that answers — and the one next door answers in seconds.
R$2,000/month or more to cover 8 hours a day, 5 days a week. Vacation, bonuses, severance. And still nobody gets answered on time.
The same person serves the waiting room and answers WhatsApp. Both suffer — and nobody is to blame.
You sent the quote and the conversation died there. Nobody came back to ask if there were questions — and the patient booked with whoever remembered them.
"What are your hours?", "Are you open on Saturday?", "How much is it?" — hours of your day on the same questions while the clinic stalls.
The patient booked and did not show up. There was no automatic reminder, no confirmation. You lost the slot and that day’s revenue.
It is not about replacing your front desk — it is about never losing a patient to silence again.
Dentistry, medicine, aesthetics, physical therapy, psychology, veterinary — the concierge speaks your specialty’s language and knows the booking, confirmation and follow-up flow.
Not in healthcare? The concierge also serves service providers, retail and schools — the answering, the calendar and the reminders all work the same. Talk to us.
Simple interface, no technician or advanced knowledge needed.
Scan the QR code right in the dashboard. Your number connects and the concierge starts answering.
The concierge’s name, tone of voice, services, prices and which data she must collect before booking. No code, no technician.
Google, iCloud or the system your clinic already uses — Simples Dental, Clinicorp, Avec. The concierge starts seeing the slots that are truly open.
30 days, 7 days, 1 day, 2 hours — as many as you want. Pick which ones ask for attendance confirmation and the time window they may be sent in.
Real-time dashboard: conversations, confirmed bookings and reminders sent. All in one place.
Answering is the start. What keeps the schedule full is what comes after — and none of it depends on someone remembering.
The concierge reads the calendar before offering any slot, and writes to it when the patient confirms. Works with Google Calendar, iCloud, Simples Dental, Clinicorp and Avec.
An empty chair is revenue nobody gets back. The concierge reminds the patient at whichever lead times the clinic chooses and records the confirmation in your own system.
Your patient base is the cheapest asset you have. Reach out to whoever has not come back in months — and whoever replies lands straight in the concierge, who qualifies and books.
She answers every patient instantly, understands what they need, books straight into your calendar and reminds them before the appointment — alerting your team only when the patient is ready to close. And she still brings in new people with campaigns, whenever you want.
Answer 8 questions about your business. The AI builds a concierge with the name you choose, your tone and your rules. Sounds like you — but never sleeps.
A patient writes at 10pm? On Sunday? On a holiday? The concierge answers right away — before they look for another clinic.
She asks step by step to understand the case, the urgency and the availability. When the patient is ready, she calls you in — you only close.
If the patient already has an appointment or was contacted in the last 48h, the concierge knows the context — and picks up where you left off, without repeating what was already said.
Once she has collected every field you configured (name, ID, availability), she sends a WhatsApp straight to the front desk. You only get people ready to book.
Replied manually? The concierge pauses automatically and you take control. Full conversation history in the dashboard so nothing is lost.
✨ Included in the Essential, Professional and Enterprise plans — or buy add-on packs of AI messages
Cutting-edge technology with a simple interface. No technician needed.
Answers, understands the case and books on WhatsApp automatically. Alerts the front desk when the patient is ready. Available on the Essential, Professional and Enterprise plans.
Google Calendar, iCloud, Simples Dental, Clinicorp and Avec. The concierge only offers slots that are genuinely open — and sees what the front desk booked at the counter.
Choose the lead times (30 days, 7 days, 1 day, 2 hours), which of them ask for attendance confirmation, and the time window reminders may go out in.
Write once: the AI generates natural variations, simulates typing and spaces out the sends. Whoever replies lands straight in the concierge.
Set 8am to 6pm, for example. The concierge answers only in that window, and campaigns respect the same hours.
Import whole spreadsheets or create automatic groups of 20 contacts each to organize who gets what.
Images, video, audio and documents alongside the message. Upload straight from your computer.
Track conversations, confirmed bookings, reminders sent and the full history in real time.
Every conversation is stored and the concierge picks up where she left off — without asking again for what the patient already gave.
Resend finished campaigns to the same contacts or pick new ones — in one click.
Add your company logo and colors. Your dashboard with your visual identity.
Your conversations, contacts and bookings live in an isolated database. No other user can reach your information.
See what only RIIA offers that the other tools do not have.
| Feature | RIIA ✓ | Z-API | Menu chatbot | Manual |
|---|---|---|---|---|
| Answers the patient in seconds, 24/7 | ✓ | ✗ | ✗ | ✗ |
| Understands free text, no option menus | ✓ | ✗ | ✗ | ✗ |
| Books straight into your calendar (Google, iCloud and practice systems) | ✓ | Partial | ✗ | ✗ |
| Confirms attendance and reminds before the appointment | ✓ | ✗ | ✗ | ✗ |
| Media upload straight from your computer | ✓ | URL only | URL only | ✓ |
| Dashboard with real-time metrics | ✓ | Basic | Basic | ✗ |
| Hands the conversation to a human when needed | ✓ | ✗ | Partial | ✗ |
| Dashboard with your logo and colors | ✓ | ✗ | ✗ | ✗ |
| Humanized campaigns with anti-ban (extra feature) | ✓ | Manual | ✗ | ✗ |
| Support in Portuguese | ✓ | ✓ | Partial | — |
| Affordable for small businesses | From R$97 | R$150+ | R$120+ | Time = money |
Tried it and did not like it? No questions, no paperwork. We refund 100% within 48 hours. You have nothing to lose — and a lot to gain.
Start free. Upgrade as you grow. Recurring subscription — cancel anytime.
Credit card with automatic recurring billing (or one-off PIX). Discount coupons accepted at checkout. Cancel anytime.
Available to Starter, Professional and Enterprise subscribers. Valid until the end of the current month.
⚠️ Add-on credits are available only to Starter subscribers and above. Freemium must upgrade first.
Six everyday routines that cost a clinic patients — and what the concierge does about each one.
Your AI Concierge can start answering patients today. Free plan to get to know the platform — Essential or Professional to switch the 24/7 concierge on.
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